Top 10 FAQ’s

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What is a virtual assistant?


A VA / virtual assistant is a virtual professional / independent contractor and not an employee who owns and operates their own business from a remote location (thus the term virtual) that partners with you and your team to help improve your processes so you can save time and focus on what matters most in your business and in your life.

Some virtual assistant’s skill sets have evolved to include more than the traditional administrative functions in order to meet supply and demand. With the world of business revolving greatly online it is only natural that the virtual assistant role would adapt to this environment. This need has expanded the role of the virtual assistant to include a variety of functions including but not limited to web services (social media, design, maintenance, etc.), administrative assistance and consulting, copywriting, project management, desktop publishing, and transcription. Of course each virtual assistant has their own unique skill set and this often leads to virtual assistants teaming up and working together in order to bring a wider array of services to their clients.

At Rhonda’s Virtual Office, Rhonda Holscher is a business owner (independent contractor) that works with a highly skilled team of executive level virtual assistants and partners with other professionals offering a variety of services to meet your businesses needs. You can view a list of our services on our services page.  | Tweet This


Why Rhonda’s Virtual Office?


We provide quality administrative solutions to assist you in freeing up your time and allowing you to do the more pressing tasks and focus on YOUR PASSION and what really DRIVES YOU. Through our administrative consultation process we will discuss your needs and the systems and processes you already have in place. We will help you determine if those systems and processes are working for you, and help you to create new ones to replace the ones that don’t work or simply don’t exist. If you’d like to schedule your administrative consultation please fill out our request for proposal form and we will get in touch within 24 business hours.

We take pride in our business and our team members on being professional, with the highest ethics. Our team has several years experience and are all highly qualified and certified to work in the virtual assistant industry. We thrive on seeing you succeed! | Tweet This


How do I know if your VA’s are working if I cannot see them?


Remember that YOUR Virtual Assistant is your business partner and is a business owner and as such will treat your projects as if they are their very own projects. YOUR Virtual Assistant has a huge stake in how they perform their work. If a virtual assistant does not perform work or satisfactory work then the virtual assistant’s own business reputation is damaged and therefore is highly motivated to complete all projects in a timely and professional manner.

At Rhonda’s Virtual Office we take pride in the services that we provide and guarantee all work will be handled in a timely and professional manner.  | Tweet This 


How do I know how much time a VA is spending on my work?


YOUR Virtual Assistant can supply you with a time sheet upon your request to show you the amount of time spent on each project.

At Rhonda’s Virtual Office we use time tracking software to track our time and a report can be provided to the client upon the client’s request. However, we do encourage that retainer’s or project based packaging be utilized so that less focus is put on the time spent and more focus is put on the quality output of your projects and tasks.  | Tweet This


What if I need services that are not provided by your VA team?


We do our best to fulfill your task requests, and if we have no one on our team that can provide that service we will offer you options. We can search for and contract with a new team member that can meet your needs or we can assist you in finding a virtual assistant that can assist you with your needs. Allowing us to search for and contract with a virtual assistant helps you to keep your free time free and we will act as the project manager and oversee all projects that we contract to the new virtual assistant.

We also partner with other service providers, freelancers, or small businesses that offer services that are out of our scope of service and we would be more than happy to make that introduction or again act on your behalf as the project manager and see to it that the project is complete. | Tweet This 


How can I exchange files with your virtual assistant team?


There are many ways to exchange files such as email, project management software that can be utilized online, programs such Dropbox or Copy, email, and fax.

At Rhonda’s Virtual Office we are currently utilizing a project management system, Dropbox, Google Drive, and SendThisFile to share projects and documents. If you utilize or prefer to utilize another program please let us know.

      • Our project management system allows us to give you your own private log in where you can have access to project information and share files with us. You can also submit your tasks requests via our system both online and via email.
      • Dropbox is a program that is downloaded to your computer and folders, files, or documents can be shared by inviting someone to share it with you. The folders, files, or documents are actually stored online, but can be opened on any computer, anywhere, anytime.
      • Google Drive – Google has joined the cloud. You can now not just share your documents, but you can also sync with MS Office documents. This allows you to do the work from your computer and sync with Google Drive without actually going online. Making it easier for you to share those documents and have multiple people working on the documents.  
      • SendThisFile is for sending larger files that might not be easily emailed. This is utilized online at SendThisFile.com or you can go to our website here to send us a file through it. | Tweet This


Is my information secure?


Virtual assistant’s take precautions to ensure that your information is secure by utilizing software programs that are installed on their computer to ensure your projects are secure.

At Rhonda’s Virtual Office we use Web Root, Norton Internet Security, AntiSpyware, and firewalls to prevent virus and hacker attempts.  | Tweet This  

Is my information confidential?


All information is confidential and your virtual assistant should provide you with or at least be willing to sign a non-disclosure agreement / confidentiality agreement ensuring the confidentiality of your documents.

At Rhonda’s Virtual Office we have a standard non-disclosure agreement that is signed by all parties involved. This would include you the client, all sub-contractors or partners, and myself as the owner of Rhonda’s Virtual Office.  | Tweet This  

What does a virtual assistant charge?


At Rhonda’s Virtual Office we offer custom packages to meet your individual needs. For a rate quote please fill out our RFP (Request for Proposal) and we will be in touch within 24 business hours of receiving your request. | Tweet This


What turnaround time can I expect on my projects or tasks?


Each virtual assistant will have a different turnaround time depending on how many clients and projects they have going at the current time, but will be able to let you know the turnaround time before the start of a project.

At Rhonda’s Virtual Office we have a standard turnaround time of 1 – 3 business days for basic tasks. If the task requires more time you will be notified prior to the start of the task. | Tweet This


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