Dun & Bradstreet E-mail Scam Alert

I received the email below just now claiming to be from Dun & Bradstreet. The email states there is a complaint against my company. Now I’m pretty sure that there are no complaints against my company, but Dun & Bradstreet is real and you just never know when someone might file a complaint against your company. So it is definitely better to be safe than sorry right. Well, these scammers are banking on that. They know you want to protect your business identity, and will go to any lengths to scam you however they can.

Rather than clicking on any links or opening the attachment. I did a Google search for the proper Dun & Bradstreet website link. I clicked through to it, and did a search for my company on their site. There was nothing suspicious to report on my company, but I did a little digging and did find some info for you on this email. Dun & Bradstreet confirm this is a scam. So please be careful with your emails. No clicking on links and attachments without knowing for sure if they are from a trusted source.


NOTE: I have disabled the links in this email do not use them.

email scam dun and bradstreetdun & bradstreet email headerdun & bradstreet Email_Inquiry

New Complaint : 2321631

Dun & Bradstreet has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.

In the interest of time and good customer relations, please provide the DnB with written verification of your position in this matter by February 25, 2013. Your prompt response will allow DnB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.

The Dun & Bradstreet develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.

We encourage you to print this complaint (attached file), answer the questions and respond to us.
We look forward to your prompt attention to this matter.

To ensure delivery of Dun & Bradstreet Credibility Corp. emails to your inbox and to enable images to load in future mailings, please add alerts@dandb.com to your email address book or safe senders list.
Privacy and Unsubscribe Notice:

To unsubscribe or modify your email alert settings, please login to your account, click “alerts”, select “alert settings”, and choose the email settings you wish to disable then click “save” to make the desired changes. Your privacy is important to us, please see our privacy policy. To view our terms of service, please click here If you have any questions, email us at customerservice@DandB.com.

Please do not reply to this email.
2012 Dun & Bradstreet Credibility Corp.
Dun & Bradstreet Credibility Corp. 103 JFK Parkway, Short Hills, NJ 07078


This is the statement from Dun & Bradstreet on their website and if you want to get updates you can visit this link.

dun & bradstreet

Question: I received an email regarding a complaint against my company. What is this?

Answer:  We have received notice that an email has been sent to customers that mimics alerts that originate from the DandB alert address, alerts@dandb.com. If you receive a notice from alert@dnb.com regarding a Better Business Bureau complaint filed against your company, do not open the attachment and delete the email immediately. We are investigating the source of this email and will have an update as soon more information becomes available. We thank you for your patience and, if you would like further assistance, please contact one of our Credit Advisors by clicking on the “submit a request” tab from the menu bar above and fill out a request form. 


Again, please be careful. This is your business – your life – your identity at stake here. Everything could be compromised by one wrong click, and your entire life could be turned upside down in the blink of an eye.

Always be safe!
2013-01-15_042009

 


UPDATE:

I just wanted to add this link for more information from D & B.

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Christian Mom of 2, animal lover, your virtual business partner helping you create success in your business, owner and CEO of Rhonda's Virtual Office, discovering new passions in my business everyday and loving it!

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Comments

Dun & Bradstreet E-mail Scam Alert — 41 Comments

  1. Thanks Rhonda for letting us know about the latest scam out there. In today’s online world you have to be extra vigilant in protecting your personal and business reputation.

  2. Thanks for the info. Our company was hit with about 25 (known) instances of this letter overnight. Glad a quick google search brought me here. Figured it was a scam but needed to confirm. Thanks again.

    • You’re welcome Stephen! I get tons of this type of stuff, and usually just delete as I figure people are aware. But after a recent serious attack on my own personal accounts I decided to no longer ignore them. I’m going to try to be more proactive and share more info. Hopefully, we can all learn together and while we will never be able to eliminate these attacks we can at least arm ourselves to fight a smarter fight.

      Rhonda

  3. The truth appears to be a little more complicated. I got one of these emails and I’ve spend the last half hour researching this…and I’m still confused but I think I got it now.

    dnb.com is the “real” Dun & Bradstreet, the one that gives out DUNS numbers. dandb.com is the “Dun & Bradstreet Credibility Corp” which, although a legal spinoff of the original company, has a history of…well let’s just say questionable marketing tactics. I found many, many, many complaints of them calling and emailing people and basically lying about their credit histories to get them to subscribe to some scammy protection service. This email is exactly the type of tactics they use.

    So I believe this email *did* come from dandb.com, but you should still ignore it because their entire company is a boondoggle. And it’s sad that the original D&B has to have their names tarnished by this organization.

  4. The first thing that raised a red flag for us about that email is the attachment was a .zip file, rather than the document it contained. (Why zip it up when you can just attach the file itself?)
    Also, the supposed .pdf (document, adobe reader opens the file for viewing) in the zip has a pdf icon, but has an .exe file extension (executable, windows opens the file and performs the actions instructed).
    One of the default settings for windows explorer is to hide the known file extensions (i.e.: exe, pdf, et cetera), and the hacker is counting on this.

    I examined the email source (in thunderbird, click on “other options” then “view source”), and found this line:

    [
    Received: from qdqdfbdsrsfbairtg (192.168.1.204) by qdqdfbdsrsfbairtg.mc2school.org (46.143.193.199)
    ]

    Here, “192.168.1.204″ is the origin computer which connects through a modem to the internet, and “46.143.193.199″ is the email server used to send the email from there.
    Unhappily, we can’t track down the computer that the email was created on, we can find out approximately where it is because it was directly connected to an internet server.
    Where is that server (46.143.193.199)? Iran.

    Just go to
    http://www.tcpiputils.com/browse/ip-address
    enter 46.143.193.199 in the search box,
    and scroll down to the “who is” section.

    Nathan

    • Oh my god, I ready try to open the zip file, but my computer prevent to me of something wrong, then I close everything and then turn off the cp.
      Please tell me what can happen, because when I turn on again, I fund out en my e-mails files son information that I use to keep in my Iphone, This looks something fishy, can you please help me with this, because I’m not an expert in computers.
      Thank you so much.
      Carlos.
      From Canada.

      • Carlos,

        I’m so sorry to hear about your issue. What have you done so far? Have you run any scans at all? I would highly recommend running your virus scans. If you don’t have one try avast they have a free one, and good place to run a scan online for free is House Call by Trend Micro and it runs a pretty thorough scan. Also be sure to check for spyware. Go to SUPERanitspyware.com and run their scans. It’s a pretty comprehensive scan. If none of that works try this site Tech Support Guy. It’s totally free as well, and he offers tech support just for this sort of thing.

        I wish you the best of luck and pray you are able to resolve your issues. Please come back and let us know if you if you were able to get it resolved and what you did in fact have to do to resolve it so if it happens to anyone else they might be able to use your advice.

        All my best,
        Rhonda

  5. Yes, my CFO received this yesterday via email. The attached zip file when extracted has a “Case_28991921.exe” file. But whats interesting to note is that the icon is a pdf icon. This is an example of why you should not let windows “hide” extensions for known file types. Because it was a zip file it got past our filters, and the human element provided the rest.

  6. hi
    I got this email and as stupid as I was< opened the pdf file. now I think my computer is infected with a virus or it's been hacked.. how can I fix this problem?. anyone knows?

    thank you

    • Alex,

      I’m so sorry to hear about your issue. What have you done so far? Have you run any scans at all? I would highly recommend running your virus scans. If you don’t have one try avast they have a free one, and good place to run a scan online for free is House Call by Trend Micro and it runs a pretty thorough scan. Also be sure to check for spyware. Go to SUPERanitspyware.com and run their scans. It’s a pretty comprehensive scan. If none of that works try this site Tech Support Guy. It’s totally free as well, and he offers tech support just for this sort of thing.

      I wish you the best of luck and pray you are able to resolve your issues. Please come back and let us know if you if you were able to get it resolved and what you did in fact have to do to resolve it so if it happens to anyone else they might be able to use your advice.

      All my best,
      Rhonda

  7. Got the same email at my office but having had some experience with this crap before, I didnt open the link. Five seconds of google searching was enough to validate my concerns that this was a scam.

    • Randy,

      I’m so glad you did not open it. One of my other readers did in fact open it and clicked on the pdf and either got a virus or hacked somehow from it. Always pays to be cautious.

      Thanks for reading my blog, and commenting.

      Have an awesome day!
      Rhonda

  8. Well it looks like the hackers did a really good job at this email hack. I have went through the virus that was sent to everyone, it wont kill your computer but it will take all the info off your computer and send it to a third party’s email. If anyone happens to open the file please reset all your passwords and clean your computer by running a few different scanners…. This type of thing happens more than you think, businesses cant help that hackers take over their websites but when the company finds out they try to fix it. Like always never open a file that isn’t something you asked for from the other party.

    • Drew,

      Thanks for the advice! They get trickier everyday with their little hacks. It’s such a shame that these are people are so willing to take advantage of others, but the way I see it eventually we all reap what we sow. They will eventually have to pay the piper.

      Rhonda

  9. I just received one of these emails. When I get a suspicious email, I go to message source in my Thunderbird and check the ACTUAL source (often it is wrapped in my own e-mail or some other sneaky name) and this is what this one really originated from:
    (helo=iauqavz.xoermifztihtck.ua)
    I have no idea what this code means… I use the Message filter feature, and collect these names in there to delete any future emails from such entities.
    Hope this helps others here. ~.~

  10. Hi Rhonda: I just received my ‘complaint notice’ from D & B. I did NOT open the attachment. Instead, I took a few minutes to do a web search and came across your site. THANK YOU! for putting this information and protecting me from the scammers.

    I also called D & B who confirmed: 1) This is a scam and 2) D & B does not handle complaints.

    Thanks again for sharing GOOD information!

  11. Bit Thanks! We just received this email at our office and a quick search to your site sealed the deal for us. Keep up the good work!

  12. Hi Rhonda and thank´s for this tip. I was very suspicius about the mail when i got it but could not find any info …until i found your blog. Have a nice day, in Sweden whe have a lovely springweather with blue sky and and a big sun.

  13. Hi Rhonda,

    Thanks for the information as I have never heard of D&B EVER before in my life. I was naive and clicked on the link, good thing I have Fort Knox security on our computer, immediately our company protection program said “Trojan Virus XXX blocked” (I forget which Trojan virus code it was). So please go to your email server and add them as spam email.
    THanks

  14. Thanks so much for your research and for posting. Got the identical thing this morning.
    I hope the people who do this kind of thing get what they deserve!
    Keep posting, I’ve pinned your site!
    Best wishes, Jen

    • Jen,

      Thanks so much for the read, comment, and pin. I believe that what goes around comes around. People always get back what they put out so it will come back to them one way or another.

      Have a great weekend!
      Rhonda

  15. Thank you for the information. I just received the exact email and before opening anything I searched whether or not this is a scam and found your blog. I was a bit skeptical in the first place, because I am a lawyer, if a customer/client wanted to file a complaint about me, generally it would be through the state’s bar association. Also, the attachment was a zip file, which made me highly suspicious.

    • Randy,

      Thanks so much for your comment. That is exactly how I felt about it when I saw it. I knew that since Dun & Bradstreet was a real company that people might be fooled by it. These days we get busy and so much email to deal with it would be easy to overlook the obvious. So even though this post is not my typical blog post I felt I had to share it in the hopes that others would not get taken by it.

      Have a great weekend!
      Rhonda

  16. Hi Rhonda, well, short story, just got this spam and so far the tech came to fix it but couldn´t, still i do have all my files at documents infected and can not be opened, so please give some tips how to do to recover them, they are there but as i open it comes a warning saying that can not be opened, please help me in this matter if yhou can of course, regards from Santiago, Chile, Gabriel

    • Hi Gabriel,

      I’m so sorry to hear about your issue. I see you’ve had tech people look at it already and they were not able to repair it. I strongly suggest you have another tech person look at it. This most likely can be resolved if one knows what they’re doing.

      These are suggestions I have given above to other people if you want to try these on your own.

      I would highly recommend running your virus scans. If you don’t have one try avast they have a free one, and good place to run a scan online for free is House Call by Trend Micro and it runs a pretty thorough scan. Also be sure to check for spyware. Go to SUPERanitspyware.com and run their scans. It’s a pretty comprehensive scan. If none of that works try this site Tech Support Guy. It’s totally free as well, and he offers tech support just for this sort of thing.

      I wish you the best of luck and pray you are able to resolve your issues. Please come back and let us know if you if you were able to get it resolved and what you did in fact have to do to resolve it so if it happens to anyone else they might be able to use your advice.

      If all else fails you can always try doing a system restore. This may remove any traces of the virus it put on your system.

      All my best,
      Rhonda

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